Terms of service

Last updated: 3 September 2026

These Terms of Service apply to BridgeSource Global (Pty) Ltd, registration number 2026/534327/07, trading as BridgeSource SA (“BridgeSource SA”, “we”, “us” or “our”).

Registered address: 8 Setlaar Street, Bothasig, Cape Town, 7441, South Africa
Email: info@bridgesourcesa.com
Telephone: +27 71 079 7955
Website: bridgesourcesa.co.za

BridgeSource SA operates an online retail store and provides business-to-business product sourcing and procurement services.

By using our website, placing an order or accepting a quotation for our services, you agree to these Terms, together with our Privacy Policy, Refund and Returns Policy and Shipping Policy.

Nothing in these Terms limits any rights or remedies that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 or other applicable South African law.

1. Our services

BridgeSource SA provides:

  • Online retail sales;

  • Batch-order and preorder product sales;

  • Business-to-business sourcing and procurement;

  • Supplier identification and quotation support;

  • Product customisation and private-labelling coordination;

  • Freight, delivery and import-support coordination where agreed; and

  • Related product-sourcing services.

Our role in a transaction will be stated in the applicable product listing, quotation, pro forma invoice or written agreement.

Where BridgeSource SA sells goods directly to a customer, BridgeSource SA acts as the supplier of those goods.

Where BridgeSource SA is appointed only to source or procure goods on behalf of a business client, our responsibilities and authority will be governed by the accepted quotation or written procurement agreement.

2. Eligibility and customer information

You must provide complete and accurate billing, delivery and contact information.

Business customers must ensure that the person accepting a quotation or placing an order is authorised to act on behalf of the relevant business.

You must promptly notify us if information relevant to an order changes. BridgeSource SA is not responsible for delays or additional costs caused by inaccurate or incomplete information supplied by the customer.

3. Product information

We take reasonable steps to ensure that product descriptions, specifications, photographs and prices are accurate.

Product colours and appearance may differ slightly because of lighting, photography, screen settings or reasonable manufacturing variations.

Material specifications, dimensions, electrical ratings, accessories and other features stated as forming part of an accepted order may not be materially changed without the customer’s agreement.

Where an obvious pricing, description or system error occurs, we may correct the error before accepting the order. If payment has already been received and we cannot fulfil the order on the corrected basis, the customer will be offered the choice of accepting the correction or receiving a refund.

4. Quotations

Unless otherwise stated, quotations are valid for seven calendar days.

A quotation may be revised if, before acceptance:

  • Supplier pricing changes;

  • Exchange rates move materially;

  • Freight or insurance costs change;

  • Customs duties, taxes or regulatory charges change;

  • Product specifications or quantities change; or

  • Information supplied by the customer proves incomplete or inaccurate.

After an order has been accepted, changes will only be made as permitted by the applicable agreement or law.

5. Orders and acceptance

An order submitted through the website is an offer to purchase. An automated order acknowledgement does not necessarily mean that the order has been finally accepted.

An order becomes binding when BridgeSource SA issues confirmation and receives the required payment, unless a different acceptance process is stated in writing.

We may decline or cancel an order on reasonable grounds, including:

  • Product unavailability;

  • An obvious pricing or description error;

  • Failed or suspected fraudulent payment;

  • Regulatory or compliance restrictions;

  • An inability to deliver to the specified address; or

  • The customer’s failure to provide information required to complete the transaction.

Where we cancel an order after receiving payment and the cancellation was not caused by the customer’s breach, the amount paid for the cancelled order will be refunded.

6. Batch orders and preorders

Certain products may be offered through a batch-order or preorder model.

The applicable product page will state, where relevant:

  • The minimum order quantity;

  • The batch closing date;

  • The estimated production and delivery period;

  • Whether the product is specially ordered or customised; and

  • What happens if the minimum quantity is not achieved.

If the minimum quantity is not achieved, BridgeSource SA may offer:

  • A revised closing date, which the customer may accept or decline;

  • An agreed alternative product or arrangement; or

  • Cancellation and a full refund.

A batch will not be extended indefinitely without giving affected customers the option to cancel.

Production and shipping will ordinarily begin only after the batch is confirmed and the relevant supplier requirements have been met.

7. Prices and VAT

All customer-facing prices are displayed in South African rand unless otherwise stated.

BridgeSource Global (Pty) Ltd is not currently registered for VAT and therefore does not charge VAT on its sales. The displayed product price is the selling price, excluding only delivery or other charges clearly disclosed before payment.

For a specially sourced or direct-import order, any applicable freight, insurance, customs duties, import taxes, clearance costs or other charges will be identified in the quotation or explained before the order is confirmed and payment is accepted.

8. Payment

Available payment methods will be displayed at checkout or stated in the applicable quotation.

Payment must be made through an approved payment method and in accordance with the agreed payment terms.

BridgeSource SA will not request complete card information, passwords or online-banking credentials by email or WhatsApp.

Ownership of goods remains with BridgeSource SA until all amounts due for those goods have been paid, to the extent permitted by law.

9. Delivery

Delivery dates are estimates unless expressly guaranteed in writing.

Delivery may be affected by production schedules, carrier delays, customs inspections, port congestion, regulatory intervention, severe weather or other circumstances outside our reasonable control.

We will communicate material delays when reasonably possible.

The customer must provide a safe, complete and accessible delivery address. Additional costs resulting from incorrect information, repeated failed delivery attempts or refusal of delivery may be charged where reasonable and legally permissible.

Risk in retail goods ordinarily passes to the customer when the goods are delivered to the customer or an authorised recipient.

Different delivery and risk terms may apply to negotiated business procurement orders where an Incoterm or alternative delivery arrangement is expressly recorded in writing.

10. Returns, refunds and cancellations

Returns, refunds and cancellations are governed by our Refund and Returns Policy and applicable South African law.

Statutory consumer rights take precedence over any inconsistent provision in these Terms.

Products that are personalised, specially manufactured, branded or procured against an approved business specification may be subject to restricted change-of-mind cancellation rights, but this does not remove rights relating to defects, unsafe goods, material non-conformity or misrepresentation.

11. Product quality and warranties

Where BridgeSource SA is the seller, we will not limit a customer’s statutory remedies merely to what BridgeSource SA can recover from an overseas manufacturer.

Any manufacturer’s or additional BridgeSource warranty is provided in addition to rights available under applicable law.

Warranty coverage does not ordinarily extend to:

  • Misuse or abuse;

  • Accidental damage after delivery;

  • Unauthorised alteration or repair;

  • Use contrary to instructions;

  • Failure to perform required maintenance;

  • Normal wear and tear; or

  • Damage caused by incompatible power supplies or external equipment.

Each claim will be assessed according to the product, circumstances and applicable law.

12. B2B sourcing and procurement

A business procurement engagement may be governed by an accepted quotation, purchase order, pro forma invoice or separate written agreement.

That document should identify:

  • The product and approved specifications;

  • Quantity and price;

  • Sample or artwork approval requirements;

  • Payment terms;

  • Production and delivery arrangements;

  • Applicable Incoterm;

  • Inspection requirements;

  • Cancellation consequences; and

  • The respective responsibilities of BridgeSource SA, the customer and third-party suppliers.

The customer remains responsible for reviewing and approving specifications, samples, artwork and commercial terms before production where approval is requested.

Sample or artwork approval confirms the approved visible specifications but does not waive rights relating to concealed defects, unauthorised substitutions or material deviations from the written agreement.

13. Third-party services

We may use manufacturers, payment processors, couriers, freight forwarders, customs agents, inspectors and other service providers.

BridgeSource SA remains responsible for its own obligations and will exercise reasonable care when selecting and instructing service providers.

We are not responsible for an independent third party’s conduct to the extent that the matter is genuinely outside our reasonable control, but this provision does not exclude liability that the law places on BridgeSource SA.

14. Website use

You may not:

  • Use the website for unlawful or fraudulent purposes;

  • Attempt to interfere with the website’s security or operation;

  • Introduce malicious code;

  • Obtain unauthorised access to customer or business information;

  • Copy or commercially exploit protected website content without permission; or

  • Use false information to place an order or obtain services.

We may restrict access where reasonably necessary to protect customers, the business or the website.

15. Intellectual property

The BridgeSource SA name, website content, product descriptions, graphics, photographs, branding and other original materials belong to BridgeSource Global (Pty) Ltd or are used under licence.

No ownership rights are transferred to a website user or customer. Content may not be reproduced or commercially used without prior written permission, except where permitted by law.

Customer-owned logos, artwork and intellectual property supplied for an authorised procurement order remain the customer’s property. The customer confirms that it has the right to use and supply those materials.

16. Limitation of liability

To the maximum extent permitted by law, BridgeSource SA will not be liable for indirect or consequential loss that was not reasonably foreseeable when the transaction was concluded.

Nothing in these Terms excludes or limits liability for:

  • Fraud or fraudulent misrepresentation;

  • Gross negligence;

  • Death or personal injury where liability cannot lawfully be excluded;

  • Breach of mandatory consumer rights; or

  • Any other liability that cannot lawfully be excluded or restricted.

Any limitation will be interpreted fairly and in accordance with applicable South African law.

17. Events outside reasonable control

Neither party will be responsible for a delay or failure caused by an event genuinely beyond its reasonable control, provided that the affected party takes reasonable steps to minimise the effect and communicates material delays where practicable.

This may include natural disasters, war, civil unrest, epidemics, government restrictions, port closures, carrier disruption, strikes, customs intervention or major infrastructure failure.

This section does not remove refund, cancellation or other rights that remain applicable by law.

18. Complaints and disputes

Please submit complaints to info@bridgesourcesa.com with the relevant order or quotation number and supporting information.

We will attempt to resolve complaints reasonably and in good faith.

Customers retain the right to approach an appropriate consumer body, regulator, ombud, tribunal or court where applicable.

These Terms and transactions with BridgeSource SA are governed by the laws of the Republic of South Africa.

19. Privacy

Personal information is processed in accordance with our Privacy Policy and POPIA.

Customers should review the Privacy Policy before submitting personal information or placing an order.

20. Changes to these Terms

We may update these Terms to reflect changes to our services, systems or legal obligations.

Changes will be published on bridgesourcesa.co.za with an updated revision date. Changes will not retrospectively alter an accepted order unless agreed or permitted by law.

21. General provisions

If any provision is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

A failure or delay in enforcing a right does not amount to a waiver of that right.

These Terms, together with the applicable quotation, order confirmation and referenced policies, constitute the agreement governing the relevant transaction.

Where a negotiated written agreement expressly conflicts with these general Terms, the negotiated agreement will apply to the extent legally permissible.

22. Contact details

BridgeSource Global (Pty) Ltd
Trading as BridgeSource SA
Registration number: 2026/534327/07
8 Setlaar Street
Bothasig, Cape Town, 7441
South Africa

Email: info@bridgesourcesa.com
Telephone: +27 71 079 7955
Website: bridgesourcesa.co.za