Shipping policy

Last updated: 3 September 2026

This policy applies to BridgeSource Global (Pty) Ltd, registration number 2026/534327/07, trading as BridgeSource SA (“BridgeSource SA”, “we”, “us” or “our”).

Registered address: 8 Setlaar Street, Bothasig, Cape Town, 7441, South Africa
Email: info@bridgesourcesa.com
Telephone: +27 71 079 7955
Website: bridgesourcesa.co.za

This policy covers products sold through our online store, batch and preorder products, and separately negotiated business procurement orders.

1. South African online-store orders

Products held in stock by BridgeSource SA will ordinarily be dispatched within the timeframe shown on the product page or order confirmation.

Estimated delivery after dispatch is generally:

  • Cape Town and major metropolitan areas: 2–5 business days;

  • Other main centres: 3–7 business days; and

  • Outlying or remote areas: delivery may require additional time.

These are estimates and not guaranteed delivery dates.

Applicable delivery charges will be displayed at checkout or disclosed before payment.

Customers purchasing ordinary products from BridgeSource SA for delivery within South Africa will not automatically receive a separate customs-duty or import-VAT bill merely because BridgeSource originally imported the products.

2. Batch orders and preorders

Certain products may be offered through a batch-order or preorder arrangement and may not be immediately available for dispatch.

The applicable product page or order confirmation will state:

  • The batch closing date;

  • The minimum order quantity, where applicable;

  • The estimated production period;

  • The estimated international shipping period; and

  • The expected delivery range.

The delivery estimate begins from the stage specified on the product page. It may begin after the batch closes, after the minimum quantity is reached or after production is completed.

International production, sea freight, customs clearance and local delivery can be affected by circumstances outside our direct control. We will provide material progress updates and notify customers of significant delays where reasonably possible.

If the minimum order quantity is not achieved, customers will be given the options described in our Refund and Returns Policy, including the option to cancel and receive a refund rather than accept an extended batch date.

3. Specially sourced and direct-import orders

Special sourcing and direct-import orders are governed by the accepted quotation, pro forma invoice or written procurement agreement.

Before payment, BridgeSource SA will identify:

  • The agreed delivery basis;

  • The estimated production and shipping period;

  • Whether delivery is to a port, terminal or physical address;

  • The party responsible for customs clearance;

  • Whether duties, import taxes and clearance charges are included; and

  • Any known freight, insurance or delivery charges.

Where delivery is quoted as DDP, the quotation must specify the destination and which customs, duties, taxes, clearance and final-delivery costs are included.

Where delivery is quoted under another Incoterm, the responsibilities and costs allocated to the customer will be disclosed before the order is confirmed.

No customer will be told only after payment that previously undisclosed import charges are automatically payable.

4. International delivery outside South Africa

International delivery availability will depend on the product and destination.

For deliveries outside South Africa, the customer may be responsible for customs duties, import taxes, brokerage charges or other destination-country fees unless the order is expressly quoted as including those costs.

Any known delivery terms will be disclosed before payment. The customer remains responsible for confirming destination-country restrictions where this responsibility is allocated to the customer in writing.

5. Order processing

Orders are processed on business days, excluding South African public holidays.

Orders placed after the applicable daily cut-off, over weekends or on public holidays will be processed from the next business day.

Processing time and delivery time are separate. Specially sourced, personalised, batch-order and preorder products may require production or preparation before dispatch.

6. Delivery addresses

Customers must provide a complete and accurate delivery address, postal code, recipient name and contact number.

Please contact us immediately if an address must be corrected. An address cannot always be changed after dispatch.

BridgeSource SA is not responsible for delays or reasonable additional costs caused by incorrect or incomplete delivery information supplied by the customer.

Delivery to a residential address is permitted. Any exceptional surcharge must be disclosed at checkout or agreed before payment where it is chargeable to the customer.

7. Tracking and updates

Tracking information will be provided where the selected carrier or delivery service offers tracking.

Tracking updates are generated by the carrier and may not always appear immediately after dispatch.

For batch orders and material B2B shipments, BridgeSource SA will provide reasonable milestone updates based on information received from the supplier, freight provider or clearing agent.

8. Receiving delivery

The customer or an authorised recipient may be required to sign for delivery.

Before accepting visibly damaged packaging, the recipient should, where practical:

  • Record the damage with the courier;

  • Photograph the outer packaging;

  • Photograph the shipping label; and

  • Notify BridgeSource SA promptly.

Failure to take photographs immediately does not automatically remove rights available under applicable South African law.

9. Failed delivery and uncollected orders

If delivery cannot be completed because no authorised recipient is available, the carrier may attempt redelivery or direct the customer to collect the parcel.

Reasonable additional charges caused by repeated failed delivery attempts, refusal of delivery or incorrect customer information may be charged to the customer where legally permissible.

We will contact the customer before treating an order as abandoned or taking further action regarding an uncollected parcel.

10. Delays

Delivery estimates may be affected by:

  • Supplier or production delays;

  • Severe weather;

  • Port or carrier congestion;

  • Customs inspections;

  • Regulatory intervention;

  • Strikes or civil disruption;

  • Incorrect delivery information;

  • Remote-area delivery requirements; or

  • Other events outside reasonable control.

BridgeSource SA will take reasonable steps to minimise disruption and communicate material delays. This does not remove cancellation, refund or other rights that remain available under applicable law.

11. Partial deliveries

An order may be delivered in more than one shipment where reasonably necessary.

Customers will not be charged additional delivery fees for a split shipment initiated solely by BridgeSource SA unless this was agreed beforehand.

12. Risk and ownership

For ordinary consumer orders, risk passes to the customer when the goods are delivered to the customer or an authorised recipient.

Ownership remains with BridgeSource SA until payment has been received in full, to the extent permitted by law.

For negotiated B2B procurement orders, risk and delivery responsibilities may instead be governed by the Incoterm or written terms recorded in the accepted quotation or agreement.

13. Damaged, missing or incorrect goods

Please contact us as soon as reasonably possible if:

  • Goods arrive damaged;

  • An item is missing;

  • The incorrect product is delivered; or

  • Tracking shows delivery but the parcel has not been received.

Provide the order number and any available photographs or supporting information.

Claims will be managed in accordance with our Refund and Returns Policy and applicable South African law.

14. Returns

Products must not be returned without first contacting BridgeSource SA for return instructions.

Our Refund and Returns Policy explains the applicable process, return costs, defective-product remedies and change-of-mind rights.

15. Contact

For shipping and delivery enquiries, contact:

BridgeSource SA
Email: info@bridgesourcesa.com
Telephone: +27 71 079 7955